Liability Disclaimer
1. General disclaimer
The information, calculators, and content on this website are provided for general guidance only. They do not constitute legal, tax, customs, immigration, or financial advice. Customs tariffs, regulatory requirements, and exchange rates change frequently. You must verify any rate, classification, or restriction with the relevant authority before relying on it.
2. Cargo handling — liability limits
Subject to mandatory rules of the Carriage of Goods by Sea Act and any cargo insurance you purchase, our liability for physical loss or damage to Cargo while in our custody is capped at the lesser of (a) the actual depreciated value of the Cargo, (b) two (2) Special Drawing Rights per kilogram of the affected Cargo, or (c) JMD 750,000 in aggregate per claim. Where the Cargo is moved by an underlying ocean carrier, that carrier's bill of lading liability regime governs claims against the carrier.
Different limits may apply to specific corridors or contracts of carriage; the more restrictive of the applicable limits governs.
3. Broker professional liability
Our customs broker performs professional services with reasonable skill and care. Our liability for any error, omission, mis-classification, or delayed lodgement, however caused, is capped at the brokerage fees actually paid by you for the affected entry. We carry professional indemnity insurance — see our Legal Hub for current cover.
4. Quotes, duty & HS code estimates
Our duty calculator, HS code suggester, and quote tools produce estimates based on the information you supply. Estimates are not binding determinations of customs duty, GCT, SCT, environmental levy, or other charges. Final amounts are determined by Customs at examination. We disclaim liability for any reliance on a calculator output, including over- or under-statement of duty.
5. Tracking, ETA & vessel data
ETAs and vessel positions are derived from carrier feeds, AIS data, and our internal tracking. They are provided "as is" and are subject to weather, port congestion, customs holds, and operational variables. We do not guarantee delivery on or by any displayed ETA.
6. Third-party services
Where we display third-party information — currency rates, weather, port news, vessel positions, partner rates — we disclaim any warranty as to accuracy or fitness for any purpose. Links to external websites are for convenience only.
7. Excluded losses
To the maximum extent permitted by law, MGR is not liable for:
- Indirect, special, consequential, exemplary or punitive damages;
- Loss of profit, revenue, market, business, contract, goodwill, or anticipated savings;
- Loss arising from delay caused by Customs examinations, regulatory holds, weather, or port action;
- Loss caused by inherent vice of the goods, defective packing or stowage by you, or inaccurate information you supplied;
- Loss caused by force majeure as defined in our Terms of Use;
- Damage to fragile, perishable, or temperature-sensitive cargo not properly declared and packaged.
8. Cargo insurance recommendation
We strongly recommend you maintain marine / all-risks cargo insurance for the full CIF value of every shipment. Our liability limits are far below the typical replacement cost of commercial cargo. We can introduce you to authorised insurers on request.
9. How to file a claim
To file a claim:
- Note any visible damage on the delivery receipt at the time of receipt.
- Take date-stamped photographs.
- Notify us in writing within seven (7) days of delivery (or, for non-delivery, within seven (7) days of expected delivery).
- Send supporting documents (commercial invoice, packing list, bill of lading, photographs, repair quotes) to claims@mgrcouriers.com.
- We will acknowledge within 5 business days and provide a determination within 30 days.
10. Time bar
Any action against MGR must be commenced within nine (9) months of delivery (or, for non-delivery, within nine (9) months of the date the Cargo should have been delivered). Failing this, all claims are absolutely time-barred.